Feedback Portal Help Center

How can we help you?

Search our guides, or browse by category below.

Back Articles on: Chagiga Knowledgebase How to use my chagiga app

For Guests

How do I stop getting these emails?

Use the Unsubscribe link at the bottom of any email and confirm. You won't receive further emails from that host through MyChagiga.

Help, Training & Support

How do I submit a support ticket?

Help > Create a ticket (or go to /support). Fill in the form and we reply by email. For a quick question...

Events

How do I switch between events?

Use the event switcher at the top of the sidebar. The list can be filtered by All, Pending (upcoming), Past and Archived....

Profile & Security

How do I turn off two-step sign-in?

Profile menu > Security and press Turn off in the Two-step sign-in card.

How do I turn on two-step sign-in?

Profile menu > Security > Set up two-step sign-in. Scan the QR code with an authenticator app (Google Authenticator, Authy or 1Password),...

How do I update my name, phone or photo?

Profile menu > Profile. Under Photo upload a PNG, JPEG or WebP up to 5 MB (square works best). Under About you...

Plans & Pricing

How do I upgrade my plan?

Open the event's Plan page (or the Plan card on the Overview) and choose the bigger plan. You pay only the difference...

How many guests can I add in total?

Once a plan is bought you can add up to 2,000 guests per event. Recipients (unique emails) beyond your plan's allowance are...

How much does each plan cost?

Oneg is $35, L’Chaim is $79.99 and Simcha is $150, per event. A card processing fee of 2.9% + $0.30 is added...

Invitations (Email)

How do I upload my own design?

In the invitation's Design card choose Upload design: PNG, JPEG, WebP or PDF up to 10 MB. It replaces the card and...

Custom Domain

How do I use my own web address?

On Simcha, open the event's Domain page, enter your domain (we recommend a subdomain such as www.cohenwedding.com) and press Add domain. Add...

Shabbat & Yom Tov

How does the hold work exactly?

The hold starts 40 minutes before sunset on the eve and ends 72 minutes after sunset when the day ends, using the...

Registry & Photos

How does the photo gallery work?

On Simcha, the Photos page lets you upload photos (PNG, JPEG or WebP) with captions, and guests can send photos from their...

Referrals

How does the referral program work?

Every account has a personal referral link and an 8-character code. When someone signs up through your link (/signup?ref=CODE) and buys their...

Seating

How does the seating chart work?

On the Seating page (Simcha plan) add tables of different shapes, then seat guests from the "Not seated" list by dragging them...

Creative Lab & Studio

How many designs can I make?

Each event may keep a number of Creative Lab designs set by its plan: Oneg 3, L’Chaim 5, Simcha 10. Invitations and...

Team & Roles

How many owners should we have?

Keep at least two owners so no one gets locked out if a person loses access or leaves.

Reminders

How many reminders can I have?

Up to 6 per event, set 1 to 90 days before the date. You can't create two of the same type for...

Text Messages

How much do texts cost?

$0.07 per message part per guest, sold as credits per event. Packs are 100, 250, 500, 1,000 and 2,500, or a custom...

Getting Started & Sign-In

I didn't get the confirmation email. What do I do?

Wait a minute, then check your spam or promotions folder. On the "Check your inbox" page press "Resend the email" (or open...