How can we help you?

Creative Lab & Studio

How do I delete a design?

Use Delete on the design (Creative Lab) or the upload (Studio) and confirm. This frees a spot under your event's cap.

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Events

How do I delete an event?

On the event's Overview use Delete event and type the event's name to confirm. Deleting permanently removes the event and everything in...

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Guests

How do I fix a guest with a missing email?

Guests without an email show a "Missing email" badge and can't receive the invitation or reminders. Type the address into the highlighted...

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How do I import my guest list?

In "Import from a spreadsheet" press Download template and open it in Excel or Google Sheets. Fill in one person per row...

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How do I remove a guest or household?

Use the trash icon on the household and confirm. The household and its guests are removed from the guest list.

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Help, Training & Support

How do I get help?

Open the Help menu in the top bar. You can submit a ticket, chat with us, leave feedback, or replay a tour...

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Schedule

How do I invite only some guests to an item?

On Simcha, set "Who is invited" to "Only selected guests (private)", press Update, then tick the guests and Save guest list. Other...

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Getting Started & Sign-In

How do I log in?

Go to app.mychagiga.com/login, enter your email and password and sign in. If you turned on two-step sign-in you will then be asked...

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Plans & Pricing

How do I pay for extra recipients?

On the event's Plan page, "Approve your guest list" shows the number of extra recipients and the cost. Choose "Pay from wallet"...

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Invitations (Email)

How do I preview or test an invitation?

Use Email preview ("View as an email") to see it with sample guest details, or send a test to your own email...

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How do I see if an invitation was delivered?

The campaign shows per-guest status: delivered, opened, clicked, bounced, complained or failed. Addresses that bounce or complain are suppressed automatically so they...

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How do I send or schedule it?

Review the Delivery card, then send now or schedule a time. After you approve any extra recipients, reload the page to send....

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Seating

How do I print or export the seating?

Under Print & export (save first): the Seating chart (print / PDF), place cards (one per seated guest with name and table)...

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How do I see dietary needs on the chart?

A warning mark at a table shows dietary notes for guests there. Open a guest's info (the i button) to see their...

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Website Builder

How do I publish my website?

Publish each page you want guests to see, then publish the website itself in the Publish card. Until then the site is...

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Rsvps

How do I remind guests who haven't replied?

Press "Remind N who haven't replied" on the RSVPs page to create a draft reminder addressed only to them, or press "Resend...

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Billing, Cards & Wallet

How do I save or change a payment card?

Go to Profile menu > Profile and use the Payment cards section. Add a card, and choose which one is the default...

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Event Details & Brand

How do I set the venue?

On the Overview enter the Venue name and Address once. It fills the place line on invitations and texts and gives guests...

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Reminders

How do I set up reminders?

Open the event's Reminders tab. Press "Turn on recommended reminders" for the standard set, or Add a reminder by choosing who to...

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Kibbudim

How do I start a kibbudim list?

On the Kibbudim page pick the kind of gathering for each schedule item, then press "Start with the usual honors". We seed...

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